Privacy Policy
Last updated: March 1, 2026
1. Introduction
KnockLocal (“we,” “us,” or “our”) operates the KnockLocal website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information You Provide
- Contact forms & lead requests: name, email address, phone number, city, and message content.
- Business claim accounts: email address, full name, and password (stored securely as a hash).
- Contractor listings: business name, address, phone, email, license number, and other business details provided during the claim process.
Information Collected Automatically
- Usage data: pages visited, time spent, referring URLs, browser type, device type, and IP address.
- Cookies: we use essential cookies for authentication (session cookies). We do not use advertising or tracking cookies.
3. How We Use Your Information
- To connect homeowners with contractors via lead requests.
- To operate and maintain contractor listings.
- To verify contractor identities and business claims.
- To send verification emails during the account claim process.
- To respond to contact form submissions.
- To improve our website and services.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Contractors: when you submit a lead or quote request, your name, email, phone, and message are shared with the relevant contractor(s).
- Service providers: we use third-party services for hosting (Vercel), database (Supabase), email delivery (Resend), and payment processing (Stripe). These providers only access data necessary to perform their services.
- Legal requirements: we may disclose information if required by law, regulation, or legal process.
5. Data Security
We implement reasonable security measures including encrypted connections (HTTPS), secure password hashing, HTTP-only session cookies, and limited data access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to provide our services. Lead submissions are retained for up to 24 months. Contractor account data is retained for as long as the account is active. You may request deletion at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of non-essential communications.
- Request a copy of your data in a portable format.
California residents have additional rights under the CCPA, including the right to know what personal information we collect and to request its deletion.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., contractor websites, the California CSLB). We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: info@getknocklocal.com